9

Lets start with the scary statistics about our audience (taken from the NHS Information Centre):

In 2009, almost a quarter of adults (22% of men and 24% of women aged 16 or over) in England were classified as obese (BMI 30kg/m2 or over)

Being overweight and obesity levels are increasing. The percentage of adults who are obese has roughly doubled since the mid-1980′s….and less than 2 in 10 people exercise enough

With so many more people needing help, education, services and support from health and fitness professionals why do so many newly qualified fitness professionals not make it past 2 years within the industry?

And what more can be done to keep these talented people in the industry so they can continue to make positive changes to people’s lives?

We asked the very professional and profound Denise Page YMCAfit Director the same thing and this is her view…

“I am often surprised by how many personal trainer students have their sights purely focused on working with wealthy clients, professional athletes and even celebrities.

I am a firm believer in having ambition and a positive outlook but individuals need to plan for their lucky breaks.

 

It is important they place themselves in the right environment and they need an angle that makes them stand out and be noticed.”

We all at the Fit Biz Builders endorse the view that the first thing you need to do is nail down your target audience and really get to understand their needs, their pains, their desires and their aspirations.

The amount of fit pros that come to our events and say “I thought I knew my target audience, but now I realise I don’t” is scary…

Simply knowing the type of person you want to work with is not good enough…please take this one poignant message from this post. The first step to lasting past the 2 year lifespan is to properly define your audience and properly define how you work with them and how you service their needs.

If you don’t know how to define your target market properly then find someone who can help you (Yvette is the best at this and has helped me so much over the years)

This one step will make a massive difference to you and your business.

Denise then goes on to say…

“Marketing and Business Skills is an optional module for the personal trainer qualification. I would always advise anyone entering the fitness industry to complete some type of marketing training.

 

The benefits are more obvious for the self-employed; however, anyone who has to attract clients’ must know how to sell themselves. Employers will often feedback this is a weakness amongst fitness professionals.”

I find it unbelievable that the most critical thing to your success is left as an “optional module”. It’s great to see that you learn the science and techniques of how to get results for people but if no-one knows about you and what you can do for them… you will be back working your “normal job” within 2 years.

Now I don’t blame the training providers for this, as to a certain extent they are driven by what you want and by what the sector skills council and accrediting bodies decide on what constitutes a qualified professional.  The interesting thing is that when the National Occupational Standards were recently revised, employers fed back that Business Skills should be an optional module….CRAZY!

I would also argue that the guys and gals who are looking to go into employment need sales and marketing skills more than the freelancers. If you are planning to go into an environment that only gets you in front of let’s say 2,000 members (most of which don’t ever invest in personal services) and pitch your services up against 10 other fit pros saying the same ineffective marketing messages you are quite literally swimming upstream and helping no one achieve their goals (especially your own)

I certainly like the better odds outside of the gym myself as you have better numbers to play with and the freedom to commercialise your skills.

Denise then goes on to say a very good point:

“When first entering the industry instructors sometimes attend course after course trying to gain as much technical knowledge as they can handle.

 

It is obviously important the professional instructor has a full and rounded education; my experience has demonstrated to me that the professional who concentrates on their communication skills and specialises in behaviour change tends to be more successful.

 

85% of the nation is inactive; there are a huge number of people who need our services but the approach must be different if we are to succeed in getting more people active.”

 

AMEN SISTER! The approach does have to be different and in today’s society information is at the fingertips of everyone who is on the internet and who has a phone.  85% of people are inactive and it should be your job and passion to make a dent in that statistic.

Don’t get me wrong I am not saying all 85% of people are interested in health and fitness but a large (and growing group) are! They are sitting on the fence (or sofa) waiting to be “educated” about what they need to be doing.

Not everyone will want your personal services but they certainly want to know what you know….so be creative in your marketing and get educating people about the benefits of a healthy lifestyle don’t just sell them health and fitness…this can be achieved on and offline and in ways that can supplement your business so get out from the gym floor and start educating more people about the benefits of being active

Before I asked Denise about what more can be done to help fit pros she gives her view on your success…

“Fitness industry professionals who are successful tend to be the ones who are open to ideas, not afraid to challenge the norm, are genuinely interested in the industry as a whole and not just their area of expertise. Ambition and focus also play their part. “

This blog really is a call to action for fitness professionals to get their sales and marketing in order and start a different approach to help more people. It’s all fair and well to ask you guys to take the challenge but what is being done at Government level to support us?

“The obesity crisis and inactivity levels across all age ranges are constantly being discussed in focus groups, forums and in the industry press.

 

The FIA are involved in several community projects with an aim to help improve local health. Projects include Change 4 Life, More Active Health Kids, Let’s Get Moving, Shift into Sport and many more.” Visit here for details

The FIA Chairman, Fred Turok made the following statement when referring to the work they are doing in relation to the Governments Responsibility Deal:

“England has stopped moving and we have to do something about it. It’s deal or no deal when it comes to public health.

 

The Responsibility Deal provides a fantastic opportunity to unite the nation in a positive movement where physical activity lies at the very heart of this.

 

It’s a simple equation – energy in equal’s energy out and we must work together with industry to educate the consumer around this.

 

This is an all-encompassing deal which requires an all-encompassing approach – there’s never been a better and more appropriate time to get people moving.”

 

Denise then gives her own rallying call…

“Instructors working in the fitness industry can make a difference by being aware and supporting what is happening at strategic level.

 

With only 15% of the nation taking regular activity it has been accepted that a joined up approach between the Health and Fitness sectors is needed to reach the remaining 85%.

 

Success will be a slow and difficult battle but we have reached a point where health professionals are beginning to accept the expertise of fitness professionals and can see how working together could make a difference.

 

Exercise Referral is an area that is poorly represented on REPS; I would advise anyone entering the fitness industry to research this area of professional development. The goal of the industry is to provide opportunities and environments for getting our nation moving.”

At a strategic level this sounds great and a big step forward for the nation….but I am constantly hearing from you guys that routes into aligning with GPs and PCTs are hard, long winded and inhibited with red tape…which is not good for business and our sanity


I welcome more support for fitness professionals to take this challenge directly to the people. More needs to be done by the Government to support and develop these fitness professionals into delivery partners and more needs to be done in the media to have a true representation of the industry and what we are trying to achieve rather than allowing the nation to be hooked on sugar, alcohol, drugs and low cost processed food and thinking 30mins of fast walking a day is good enough….or that you have to be beasted to get fit!

What do you think?

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11

One of our delegates at our seminar asked this very same question…because she had been told by another web designer that you SHOULDN’T list your prices.

At this point I gasped and thought to myself… “now there goes another web designer who doesn’t know a hoot about marketing and how to sell online.”

Some points of view out there might express that it depends on what you are selling and what your strategy is….I say balderdash to that

I have heard excuses like…

  1. It depends if you are selling a product or a service. If you are selling a recipe book then price is good but if you are selling your bespoke services then you shouldn’t
  2. If you offer bespoke services then you want them to contact you for a quote not just look at your rate card
  3. If you need to do a needs analysis then you can’t set a price on different services
  4. Your site should pose you as an expert so they should contact you for a price and that way you know their interested
  5. You don’t want your competitors knowing how much you charge
  6. I want people to contact me and not care about price
  7. I want to be flexible so that I can charge more if the deal feels right

And I say foooey to all those excuses

Simple experiment:

Do this simple task for me and then come back and comment. Ask your 5 closest friends would you go to a website for a takeaway…. decide what you want and then call up for prices?

You will find the answer to be NO!

Let’s cut through the excuses:

Here are my replies to those excuses…

1. If you are selling products then clear and simple pricing will increase sales, that’s simple…and if you are offering “bespoke services”…. clear and simple pricing will also increase sales. If your business has worked with a typical client then your typical client has the same issues and problems as each other which can all be solved by the same “tailored services” rather than bespoke. Attract more “typical clients” by developing bespoke packages that will solve their pains and problems…this will make it easier to structure your pricing and increase sales.

 

2. There is massive fallout from people visiting your site to then enquiring (go back to my experiment) whilst checking out a new webinar system the other day, I just couldn’t find the page called “Prices” or “Packages”. All I could do was to either sign up for a free 30 day trial or fill in a form for someone to contact me….my brain told me that was too much effort. By not having the price on their website easily accessible, my only thoughts were “bet they are too expensive or too complicated”

 

3. If you offer a free consultation to figure of the needs analysis of your prospect then you have to invest in the systems to actually book these up and then invest the time to do them, only for the prospect to turn around and say “Thank you I will think about it”. We all really know what they mean “Thank you…but you are too expensive” I much prefer to have proper conversations with people who want a result out of me and know the price of that result… it reduces the cost per sale by about 12%

 

4. Please go back to my experiment… even people who are ready to buy want a price…I have too many other things going on in my life and too many other advertisements to see (approximately 3000 per day) for me to fill out a form to get a price and then come back and compare against your competitors a day later (or even have a free consultation) to then come back and decide to buy or not to buy. I simply won’t purchase with you… I will purchase a service from your competitor as the value proposition he or she has delivered outweighs your non-existent one!

 

5. This is one of my favourites…and the health and fitness industry is the worst for it. Get over yourselves and be proud of what you offer! Who gives a poop if your competitors know your prices, your packages, and your results? I actually use my packages as bragging rights as I know my competitors can’t compete with me. For my template services they can’t beat me on price or quality and for my high end and expensive services they can get the results that I get which warrants the premium – I was at a networking event the other day and they openly stated that they can’t get into a bidding war with us because they can’t do what I do…they had to find a different angle to survive.

 

6. Again go back to my experiment… people will always care about price. People who are coming to your site and who are ready to buy will still want to know price. They have probably shortlisted you against other services and want to make a decision right there and then. If you don’t list a price then they can’t compare….you are giving them an “easy out” of the buying process

 

7. If you don’t want to list the price so you can change your price structure depending on who you are talking to then I am guessing that you have lost sales just because you are trying to be greedy. Properly define how you solve people’s pain, properly define a package to facilitate it and decide on your profit margin. If your price structure is fluid then I am accusing you of being greedy and also not having a robust and sustainable business model.

 

Working through each of these excuses I will always come back to that simple experiment… and the fact that if your enquires go down after posting your prices then I have just saved you time and money on people who can’t see the value of your work and are only going to waste your time asking for a bespoke quote

If your enquiries stop altogether then the blame falls on you for not having compelling enough copy and content to propose an irresistible offer to your audience.

Please let me know if you have any more excuses or if you agree with me or if you find you get more sales and profit by posting your prices.

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